We strive to provide you with reliable and efficient transportation services. Our refund policy is designed to ensure fair treatment for our customers in various situations.
1. Cancellation and Refunds
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- Cancellations made 3 hours before the scheduled pickup time will be eligible for a full refund.
- Cancellations made within 02:59 hours of the scheduled pickup time may not be eligible for a refund, or a partial refund may be offered at our discretion.
2. No-Show Policy
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- If a customer is not present at the designated pickup location and does not communicate with our driver within 5 minutes of the scheduled pickup time, it will be considered a “no-show.” In such cases, the fare may be charged, and refunds might not be applicable.
3. Service Disruptions
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- In the event of service disruptions, such as vehicle breakdowns or unforeseen circumstances, we will make every effort to provide an alternative solution or refund the fare for the disrupted trip.
4. Refund Processing
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- Refunds, when applicable, will be processed within 3-4 business days to the original payment method used during the booking.
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- Please note that it might take additional time for the refunded amount to reflect in your account due to bank processing times.
5. Contact Information
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- For refund-related inquiries or assistance, please contact us at support@taxilinkoping.com. Kindly provide relevant booking details for a prompt resolution.
6. Exceptions
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- We reserves the right to review each refund request on a case-by-case basis and may make exceptions to the stated policy in certain circumstances.
Note: This policy is subject to change without prior notice. Please refer to the latest version of our refund policy on our website or contact customer support for any updates.